KYC Policies, Privacy and Management of Personal Data
Last updated September 25, 2019
We take your privacy very seriously and as a data controller, we have a legal obligation under applicable gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services.
The website www.vegasplus.com ("Website", “Company”, "We", "Us", "Our") is owned and operated by Play Logia N.V. a company registered and established under the laws of Curacao, with its registered address at Kaya Richard J. Beaujon Z/N, Curacao, P.O. Box 6248.
2. INFORMATION WE COLLECT
We collect certain Personal Information about you when you are using our services. The Personal Information which we may collect shall include, without limitation:
a) Information you provide to us during the registration and opening of the Account, including documents we may request to provide (during registration or thereafter when using the services), as well as any other data that you submit to us via the Website or email and/or in connection with the use of our services (e.g. first and last name, date of birth, email address, phone number and other contact details);
b) Account transaction history, whether this takes place via the Website(s) or via other means of communication; and
c) Website logins and any relevant details, including traffic data, browser/device data, weblogs, activity logs and other information recorded in our system.
3. HOW WE USE YOUR INFORMATION
We use the Personal Information we collect from you in order to provide our services and for our internal purposes, as follows:
a) Processing your bets and transactions. This includes, among others, your use of credit card(s) and other online payment solutions offered by the Website from time to time;
b) Providing you with gaming and other ancillary services that are available on our Website from time to time;
c) Providing customer support, such as assistance with setting up and managing your account, helping with issues related to the operation of the Website and using the services and assisting in solving technical problems, etc.;
d) Identifying and performing necessary verification checks;
e) Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates and affiliates (only to players who have specifically consented to receiving such marketing material, which consent may be revoked at any time);
f) Complying with legal responsibilities, including with anti-money laundering (AML) regulations and combating the financing of terrorism (CFT) laws;
g) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
h) Analyzing customer trends, including without limitations, through market study assessments and other tools we may use from time to time;
i) Conducting research and statistical analysis of aggregated data;
j) Improving our services and getting players’ feedback to games, features and other issues; and
k) For litigation and other legal purposes.
4. MARKETING COMMUNICATION
In the event that you have elected to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers.
Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Account settings or by contacting our customer support at firstname.lastname@example.org. Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
5. OBTAINING PERSONAL INFORMATION
We shall not collect any Personal Information about you without your knowledge and consent. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.
We may also lawfully receive certain Personal Information from online vendors and service providers, such as, without limitations, fraud prevention companies. In addition, we retain the right to engage the services of third-party providers to render technical support so as to process your online transactions and source gaming content.
Please understand that we may be granted access to any information you may provide to such vendors, service providers and third-party e-commerce services. We will use and safeguard any Personal Information so obtained, as set out in this Policy.
6. DISCLOSER OF PERSONAL DATA
In case we discover or suspect that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false Personal Information, impersonating any other player, data privacy breaches, money laundering, using stolen credit cards or otherwise unauthorized use of any payment means, etc., the company reserves the right to disclose such player’s Personal Information to any third party or make it publicly available.
7. SECURITY OF PERSONAL DATA
We are committed to provide 100% secured gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
We use special anti-fraud techniques to prevent any type of financial fraud on the website. Any attempts of fraudulent actions result in immediate termination of player’s account.
8. DATA RECIPIENTS
We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and all of the subsidiaries and affiliates of these respective companies, as well as other companies with whom we carry out business.
Data processing of your information may be undertaken by us or by a third party to fulfill such data processing needs.
Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees and office holders, shall also have access to your Personal Information for the purpose of executing their duties, providing you with assistance and communicate with you.
Our employees who have access to or are associated with the collection and processing of the players’ Personal Information, have signed adequate confidentiality agreements to protect the confidential nature of the players’ Personal Information pursuant to applicable gaming, data protection and privacy laws.
9. RELEASING DATA TO THIRD PARTIES
We may also disclose your Personal Information if required by law, regulation, or other legal subpoena or warrant or any governmental authority. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its partners, customers or any third party.
Personal Information will only be disclosed to third parties in the following cases:
a) Where we are required to do so by law;
b) If we need to do so in order to provide our services, including without limitations, to share data with payment processors;
c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and regulatory authorities as well as all duties and responsibilities owed under any other applicable legislation and to any other applicable regulators in other jurisdictions;
d) When the Company believes that disclosure is necessary to protect the Company’s or any player’s safety, or the safety of others, investigate fraud, or respond to a government request; or
e) To any other third party with the player’s prior consent to do so.
We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.
Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will inform our players by email prior to affecting such transfer of personal data.
Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.
10. DATA RETENTION
As stated under our Terms and Conditions both, you and the Website can decide to have your Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of an Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.
11. CONTACTING US
You may always contact us should you wish to:
a) Confirm the accuracy of the personal information we have collected about you;
b) Enquire about our use of your personal information;
c) Prohibit future use of your data for direct marketing purposes;
d) Update or rectify any information that you have provided us (in such cases you shall provide any evidence we may reasonably require to effect such changes).
In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to your data processing to a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement.
When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address, and the referring website. This collection may be done in conjunction with our platform providers and partners. We may receive from them general demographic or usage data of our Website visitors. We do not use automatically collected information to identify you personally without receiving additional consent.
Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member areas of the Website. Functional cookies: allow us to analyze your website usage and your selections on the website (e.g. your session key, language, or region), so we can save these settings and offer you a more personalized experience. Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) to affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.
In addition to the above, we use a number of third-party service providers who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns. Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies, or to delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.
13. AGE AND IDENTITY VERIFICATION
We may initially try verification of your information electronically. However, in the event that we do not or cannot do so, we may request that you supply us with more documentary proof within 72 hours of our request. This may include a request for things such as a color copy of your passport photo, driving license, other government approved photographic ID, and a duplicate of a recent utility bill, bank or credit card statement, a partially-covered copy of the card used for payment or any other documents we may require for the purpose of identification and validation.